Returns & Exchanges
All sales are final.
In the event a shipment is lost or damaged we can offer a refund or replacement.
Order Cancellations
You may cancel your order within 24 hours of purchase for a full refund so long as the order has not been processed and issued a shipping label. After this period, cancellations are non-refundable.
Refunds
Due to the strict regulations of payment processing, refunds will be made to the original form of payment.
Refunds are typically processed within three weeks of returning your package. This timeline accounts for:
- 5–10 business days for transit back to us
- 1 business days for processing the return
- 5–10 business days for your bank to complete the refund
Most refunds are processed much sooner. If you do not receive your refund within 14 days, please contact us at hello@thcastore.com, and we will work quickly to resolve the issue.